Terms of service

The service

RestoRepo lets restaurants create checklists, record answers and photos, review reports, download PDFs and send alerts when reports are late. We may improve or change features over time. If we remove something important you rely on, we will tell you in advance.

Accounts

• Your business's administrators create user accounts and decide what each person can see and do.
• Each user needs their own account. Don't share sign-in details.
• You are responsible for activity under your business's accounts, and for removing access when someone leaves.
• Tell us right away at support@restorepo.com if you think an account has been misused.

Your data

Your checklists, reports, photos and other content belong to your business. You give us permission to store, process and display that content only as needed to provide the service to you.

You are responsible for the content your team enters and for having the right to collect it, including telling staff how their information is used. Our privacy policy explains how we handle personal information.

You can download your reports at any time. When your account ends, you can ask us for a copy of your data within 30 days, after which we may delete it.

Acceptable use

You agree to follow our acceptable use policy. We may suspend access that breaks it or puts the service or other customers at risk.

Alerts and food safety

RestoRepo helps your team follow its routines, but it does not replace your own food-safety, health and workplace obligations. Alerts by email, text message, WhatsApp or phone call depend on phone networks and third parties, and may sometimes be delayed or not delivered. Do not rely on RestoRepo as your only way to catch an urgent safety issue.

When you turn on text, WhatsApp or call alerts for a person, you confirm that person has agreed to receive them.

Fees

Fees, billing periods and any trial are set out in your quote or order. Unless that says otherwise, fees are charged in advance, are not refundable for partial periods, and exclude taxes. If payment is overdue, we may suspend the service after giving you notice.

Availability and support

We work to keep RestoRepo available and to fix problems quickly, but we can't promise the service will never be interrupted. We may need short maintenance windows, and we will try to schedule them outside typical opening and closing times. Support is available by email and phone.

Our software

RestoRepo, including its software, design and branding, belongs to us. You may use it only as these terms allow. Don't copy, resell, reverse engineer or build a competing product from it.

If you send us ideas or feedback, we may use them without owing you anything.

Ending the service

You can stop using RestoRepo at the end of any billing period by telling us. We may end or suspend an account that seriously breaks these terms, or with 30 days' notice for any other reason, in which case we will refund any prepaid fees for the unused period.

Disclaimer

Except as stated in these terms, the service is provided "as is", without warranties of any kind, to the extent the law allows.

Limit of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

Changes to these terms

We may update these terms. For important changes we will tell customers at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms.

Contact

Questions about these terms: support@restorepo.com or +1 647 677 6652.